This is the Privacy Statement of Four Energy. In order to provide you with the best possible service and to carry out our work as efficiently and effectively as possible, Four Energy processes your personal data.
Four Energy considers careful handling of your personal data to be of great importance. Your personal data is therefore carefully processed and secured by us. You can rest assured that your data is safe with Four Energy and that we comply with the applicable legal rules.
WHY DOES FOUR ENERGY HAVE A PRIVACY STATEMENT?
In this Privacy Statement, we have listed for you how we handle your personal data. In this Privacy Statement, you can read which of your personal data we process, for what purposes, who is allowed to view your data, how we store your data, to whom we pass on your data and what influence you can exert on this yourself. Your interests are our priority!
WHAT IS PERSONAL DATA?
Personal data is any data that can be traced back to a natural person, and that is you. Personal data may include: your name, address, date of birth, telephone number, email address and biometric data. We obtain this type of data from you if, for example, you fill in a form, send a letter or e-mail, or call us. Even when you visit the Four Energy website, you may also provide us with personal data in some cases. For example, in the form of an IP address or a cookie.
We process your personal data as soon as your personal data is shared with Four Energy by yourself or by a third party. The meaning of the term processing is broad and includes, among other things: collecting, storing, consulting, deleting, using and providing data to third parties.
WHAT DOES THIS PRIVACY STATEMENT APPLY TO?
This Privacy Statement applies to all personal data that Four Energy processes from you (in a fully or partially automated manner) in the context of its services.
WHOSE PERSONAL DATA DOES FOUR ENERGY PROCESS?
We may process personal data of all persons with whom we have contact, or who visit the Four Energy website. These include customers of Four Energy. We also process personal data of contact persons of business customers, suppliers or business partners of Four Energy.
Important: if you, as an organisation or company, provide us with personal data of your employees, you are obliged by the applicable legislation to inform your employees about this. You can give this Privacy Statement to your employees. This way they know exactly how Four Energy handles their personal data.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
The party responsible for processing your personal data is Four Energy, located at Sluispolderweg 3, 1505 HJ Zaandam. The controller is the person who formally and legally decides whether and, if so, which personal data will be processed, for what purpose and in what way.
WHAT DOES FOUR ENERGY USE YOUR PERSONAL DATA FOR?
Four Energy may only process your personal data if we have a legal basis for doing so. The legal bases for processing your personal data are:
- your consent;
- the processing of your data is necessary for the performance of an agreement;
- the processing of your data is necessary for compliance with a legal obligation;
- the processing of your data is necessary to combat serious danger to your health; en
- the processing of your data is necessary for the purposes of Four Energy’s interest, where your interest does not prevail.
Four Energy processes your personal data for the purpose of efficient and effective business operations, in particular in the context of carrying out the following activities:
TO BE ABLE TO ENTER INTO A RELATIONSHIP WITH YOU
If you are a customer of ours, we want to serve you well. For this purpose, we process personal data. For example, we use your name and address details to maintain contact with you. We also record recordings, for example of telephone calls and e-mail. We do this, among other things, for crime prevention and quality control or in the context of evidence. We also need your name to be able to make your payments. We can also pass on your name to others. For example, in the context of the payment system.
TO PROTECT YOUR AND OUR INTERESTS
In order to protect your and our interests, we may process personal data. For example, to prevent or investigate fraud. For this purpose, we may consult the incident registers and warning systems and record personal data in them. We may also consult public sources such as public registers, newspapers and the internet for this purpose.
FOR THE DEVELOPMENT AND IMPROVEMENT OF OUR PRODUCTS AND SERVICES
In order to continue to serve you well, we are constantly working on the development and improvement of our products and services. In some cases, we process personal data for this purpose. For example, if you ask a question about a product or our services.
FOR PROMOTIONAL AND MARKETING PURPOSES
We may process your personal data for promotional or marketing purposes, where you have given your consent to do so. For example, to inform you about a new product that may be of interest to you. Or to better respond to your wishes. Do you not want to be approached for commercial purposes (anymore)? Then you can indicate this to Four Energy, you have the right to withdraw your consent at any time. In order to be able to carry out marketing activities, we process personal data of our (potential) relations, such as address details, e-mail address and your visit to our web pages. Based on data from internal, external sources and your visit to our web pages, Four Energy can provide you with appropriate and targeted commercial offers, for example by post, telephone, e-mail or the Internet.
TO ENTER INTO AND EXECUTE AGREEMENTS WITH SUPPLIERS AND BUSINESS CUSTOMERS
If you have contact with Four Energy for your work, we may process your personal data. For example, to determine whether you are allowed to represent your company. Or to give you access to our office. We process personal data for entering into and executing contracts with customers, such as concluding an agreement and for maintaining our relationship with customers. For example, we record the name and address details of a customer or his representatives and we adjust these details in the event of changes. We use customer personal data for internal analysis and product development. This allows us to improve our products and services for our customers.
TO COMPLY WITH LEGAL OBLIGATIONS
We are required to collect data about you on the basis of certain (international) laws and regulations. Laws and regulations may also require us to disclose information about you to a government agency or to a regulator. For example, to the Tax and Customs Administration, the Dutch Data Protection Authority or the Authority for Consumers and Markets. In addition, we must process personal data on the basis of our duty of care if there is reason to do so.
FOR OUR OPERATIONS
We think it is important and it is necessary that we have a good overview of our customer relationships. This also includes knowing whether you are working with other parties that may pose a risk. In order to obtain this overview and then to be able to take measures, we process personal data.
FOR ARCHIVAL PURPOSES
We do not collect more personal data than necessary in the context of the above purposes. If we do not retain the data for those purposes, we may still retain the data for archiving purposes. This means that they are only used in legal proceedings or for historical, statistical or scientific purposes.
HOW DOES FOUR ENERGY HANDLE YOUR PERSONAL DATA?
Careful, safe and confidential. This is how we handle your personal data.
SUPERVISION OF THE PROCESSING OF PERSONAL DATA
The rules on the protection of your personal data are laid down in the Personal Data Protection Act, which will be the General Data Protection Regulation from May 2018. The Dutch Data Protection Authority (DPA) ensures that this law is complied with.
If you are of the opinion that the provisions of this Privacy Statement are not or insufficiently complied with by us, you have the right to submit a complaint to the AP. The contact details of the AP are:
Dutch Data Protection Authority
Boulevard Prince Clau 60
2509 AJ The Hague
070 888 8500
SAFE
To protect your privacy and the confidentiality of your data, Four Energy takes appropriate technical and organizational measures. We take security measures to prevent misuse of and unauthorized access to personal data.
In addition to securing the systems, we also want that not everyone within Four Energy has access to your data. The systems in which customer data is stored are therefore only accessible to a select group of employees for whom it is necessary for them to have access to perform their work.
INCIDENT REPORTING
If it unexpectedly turns out that something has gone wrong with the protection of your personal data, or if we suspect that this is the case, we will report this to the AP. If the breach of your personal data is likely to have adverse or adverse consequences for you, we will let you know as soon as possible.
CONFIDENTIAL
We assume that your data is always confidential in nature. Every employee of Four Energy is therefore obliged to maintain confidentiality. This also applies to third parties who have been hired or otherwise appointed by Four Energy to perform work. Persons who are charged with carrying out technical work on our systems are also obliged to maintain confidentiality. In short, anyone who has access to your data is subject to a duty of confidentiality.
HOW LONG DO WE KEEP YOUR DATA?
Four Energy does not store your data for longer than is necessary for the purposes for which your data is processed and than is permitted by law. The length of time certain data is stored depends on the nature of the data and the purposes for which they are processed. The retention period can therefore be different for each purpose.
DISCLOSURE TO THIRD PARTIES
We explicitly do not provide your personal data to third parties, unless this is necessary in the context of the execution of the agreement, if this is required by law or if you have given us your permission to do so.
Four Energy may also be obliged to provide personal data on the basis of laws or regulations, on the basis of a judgment of a competent court, or in the event of fraud or abuse. If that is the case, Four Energy will cooperate.
TRANSFER OF YOUR DATA TO COUNTRIES OUTSIDE THE EUROPEAN UNION
Four Energy will not pass on your data to a company or branch in a country outside the European Union, unless a model agreement has been concluded for this purpose or if you have signed a statement in which you give permission for the transfer.
PERSONAL CONTACT WITH FOUR ENERGY
Many contacts between you and Four Energy take place by telephone, via forms, e-mail or social media. We will record the personal data that you provide in the process if this is necessary for our services.
CONTACT IN DIFFERENT WAYS
Increasingly, customers are in contact with Four Energy via e-mail, social media (Facebook, Twitter) or via Four Energy.nl. SMS and chatting are also used. Of course, a lot of information is also exchanged through letters and forms. The initiative to have contact can come from you but also from Four Energy. The personal data that you provide to us in this process may be processed by Four Energy. For example, to answer your questions, make offers or to improve the quality of our services.
CALL FOUR ENERGY
If you call us or we call you, we can record the phone call. We do this to be able to train, coach and assess our employees and to optimize the quality of our services so that we can serve you better.
VISIT TO THE FOUR ENERGY</H4 WEBSITE> When you visit our website, we register your IP address, visitor data and cookies. Below you can read what we use this data for.
WHAT DO WE DO WITH YOUR IP ADDRESS?
Everyone who uses the internet has an IP address. Even if you use internet with your mobile phone. Without an IP address, you cannot use the internet. Four Energy tracks IP addresses to protect you from internet fraud.
WHAT DO WE DO WITH YOUR VISIT DATA?
Four Energy’s websites keep track of general visitor data, such as the most visited pages. With this information, we can further optimize the layout on our website. This data can also be used to put more targeted information on the site. This allows us to further improve our services. We also record how visitors click through the Four Energy website. This data is only stored and processed internally. They are used for statistical analyses of visitor behaviour, for fraud prevention and to be able to make personal offers.
WHAT DO WE DO WITH COOKIES?
We use cookies on this website. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on your computer’s hard drive.
With your permission, we place “tracking cookies” on your computer. We use these cookies to keep track of which pages you visit, in order to save your surfing behaviour. These cookies allow us to identify and track you in order to tailor our offer to your preferences.
Through our website, cookies are placed for ‘analytics’ services via software from AddThis, Google Analytics, Google Tag Manager, GA Audiences, LinkedIn Ads, LinkedIn Analytics, Sharpspring, Twitter advertising, Facebook advertising, Hotjar and Mediamath. We use these services to monitor and receive reports on how visitors use the website. These services may provide this information to third parties if those services are required to do so by law, or insofar as third parties process the information on behalf of these services. We have no influence on this. The information collected by these services is anonymised as much as possible. With regard to Google’s services: the information is transferred to and stored by Google on servers in the United States.
REFUSE OR DELETE COOKIES
You can delete or refuse cookies via the settings of your browser. Choose the browser you’re using below and follow the steps. Do you use multiple browsers? Then you need to follow the steps for each of those browsers.
Four Energy cannot guarantee the functionality of the website without the use of cookies.
- Internet Explorer
- Google Chrome
- Mozilla Firefox
- Safari
- Opera
WHAT ARE YOUR RIGHTS?
When Four Energy processes your personal data, you have certain rights according to the applicable regulations. Your rights will be explained below.
WE WILL NOTIFY YOU IF WE PROCESS YOUR PERSONAL DATA
For the purpose of processing your data, Four Energy provides you with information about our identity, about the purposes for which and the ways in which we process your data, about the rules that apply to this, about the rights you have and how you can influence them.
This information may be omitted if you are already aware of the processing of your data or if a communication to you is impossible or involves a disproportionate effort for us.
ACCESS TO YOUR DATA
Are you a customer of Four Energy and would you like to see which of your personal data is known to us? Then you can make use of your ‘Right of Access’. However, we ask you to specifically indicate which personal data you would like to receive.
RIGHT TO RECTIFICATION
You have the right to rectify data if your data is incorrect or incomplete. You also have the right to rectify the data if the data is not relevant to the purpose for which we process it, or if your data has been processed by us in violation of a statutory provision.
We will inform the third party(ies) who have received your data from us of any rectification, unless this is impossible or requires a disproportionate amount of effort from us.
RIGHT TO ERASURE
In addition, you have the right to have certain data deleted. For example, when your data is no longer necessary for the purposes for which we received it, you object to the processing or when your data has been unlawfully processed by us. However, we cannot always delete all requested data, because we are (may) be obliged to keep certain data about you.
RIGHT TO RESTRICTION OF PROCESSING
You also have the right to restrict the processing of your data. The right to restriction means that we are (temporarily) not allowed to process your personal data and are not allowed to change it. This is the case if you dispute the accuracy of the data, if you believe that the personal data is no longer necessary for the purposes or if you believe that the processing of your personal data by Four Energy is unlawful.
RIGHT TO OBJECT
You can object to the processing of your personal data by Four Energy if your personal data is used for purposes other than those necessary for the performance of an agreement or necessary for compliance with a legal obligation. For example, if you do not want us to use your personal data to make you personal offers.
RIGHT TO DATA PORTABILITY
If you have provided us with your personal data yourself, you have the right to data portability in certain cases. This means that we will provide you with your data in a structured, commonly used and machine-readable manner when you request us to do so.
HOW CAN YOU EXERCISE YOUR RIGHTS?
If you wish to exercise your rights, you can contact us at any time using the contact details below or by sending us a letter with your name, address and telephone number. A stamp is not necessary. We will respond to your request within one month.
We ask you to identify yourself by means of a valid proof of identity. This allows us to check whether we are providing the personal data to the right person.
Excessive requests regarding the provision of information may be rejected by us. Excessive requests occur when, for example, you approach us with requests for information more than average and necessary.
ABOUT THIS PRIVACY STATEMENT
Four Energy may amend this Privacy Statement. The last change was on November 15, 2023.Do you have any questions or comments about our Privacy Statement? Please feel free to contact us:
Four Energy
Leeweg 2
1161 AB Zwanenburg
info@fourenergy.nl